Support & Contact
We're here to help! Get in touch with our support team for any questions or issues.
Contact Information
Frequently Asked Questions
How do I reset my password?
You can reset your password by tapping 'Forgot Password' on the login screen and following the instructions sent to your phone.
How do I delete my account?
Go to Settings > Account > Delete Account. This action is permanent and cannot be undone.
How do I report inappropriate content?
Tap the three dots on any post or message and select 'Report'. Our moderation team will review it.
Is my data secure?
Yes, we use encryption and follow industry best practices to protect your personal information.
Response Time
We typically respond to support requests within 24-48 hours. For urgent technical issues, please mark your email as 'URGENT' in the subject line.
Reporting Bugs
When reporting a bug, please include:
- •Description of the issue
- •Steps to reproduce the problem
- •Your device model and OS version
- •Screenshots or screen recordings if possible
- •When the issue first occurred
We're committed to providing excellent support and improving your RiseOnly experience.